In today's technology focused world, the priority is to invest in new technology leaving little or no budget to maintain infrastructure.
At Black Box we have a dedicated help desk facility based at our head office, enabling us to provide tailored support contracts to suit customer requirements. For example, we can provide support from an all-encompassing 24x7 remote managed service, to a standard hardware break & fix contract.
We can cover all aspects of your installed infrastructure including fibre optic, copper, and legacy systems. By using a national network of qualified engineers, we can provide a traditional on site response within agreed time limits or alternatively we can provide dedicated on-site teams to support you wherever needed. We work to defined SLAs, covering response times, performance and fault resolution.
Black Box has developed a comprehensive post installation service and support programme that can be individually tailored to meet your requirements.
Summary of Services.
- Installation and hardware maintenance / support.
- Connectivity management - moves and changes.
- Fully managed on-site service.
- Integrated facilities management.
- Periodic audits.
- Training services.
- 24/7/365 services.
- National coverage.
- Tailored services.
- Agreed SLAs and KPIs.